Welcome to the www.slumberme.co.uk (“the Website”) Terms and Conditions. By accessing or using the Website you agree to these Terms and Conditions and you agree to use the Website in accordance with all applicable laws. If you do not agree to these Terms and Conditions, please do not continue to use the Website. We’ll keep these Terms and Conditions up to date at www.slumberme.co.uk. Please review these Terms and Conditions regularly as we may at any time change these Terms and Conditions and all changes will be effective immediately and you will be deemed to have accepted any changes from the moment they are made. We hope that you enjoy using our Website and if you have any questions relating to these Terms and Conditions or the Website itself, please contact us at firstname.lastname@example.org.
Please note that when we say “we”, “us” and “our” in these Terms and Conditions we mean Slumber Limited, trading as SlumberHost Limited, a company registered in the United Kingdom under company registration number ******** with a registered address at *********, “you” means the user of the Website or the person making the booking and all members of the rental party who have been notified to and accepted by us. Slumber Limited (“The Agency“) acts entirely as a booking and operating agent. It arranges bookings and reservations of accommodation on behalf of third party “Property Owners “and acts as “agent” to you the business / holiday guest (“the guest”).
FORMATION OF CONTRACT
A binding contract between the “Guest” and the owner of the accommodation, the “Property Owner” shall be entered into upon issue of a Booking Confirmation. The Guest is solely responsible for payment of the accommodation. The Guest is wholly responsible for compliance with the Terms and Conditions set out hereunder and ensuring that any other visitors to the property adhere to the same. Occupation of the accommodation by the guest serves as acceptance of these Terms and Conditions.
BOOKING AND PAYMENT
Booking requests can be made via email or phone, directly to “The Agency”, a confirmation will be sent in writing (normally by email). In the case of last minute bookings (bookings made 1 month or less in advance), payment will be taken in full at the time of reservation.
IF a Deposit is required, the agreed Deposit will be charged to the credit / debit card upon reservation. For longer term bookings, where payment in installments has been agreed, a £10 Administration fee applies to each payment.
For longer term stays e.g. longer than 2 months, a Deposit equal to 1 months’ accommodation will be held as a Deposit and returned after departure once the property has been fully checked. Any damage, replacements or excess cleaning required will be deducted from the held Deposit. A monthly payment system may be negotiated for longer term stays providing they have been agreed in writing by The Agency.
The Agency reserves the right to request a held Deposit from the Guest where they view necessary.
We reserve the right to pass on any Bank Charges in the conversion of Foreign Currency (costs for representing cheques). Cheques returned by the Bank, either to represent or to refer to drawer, will be charged at £20 to cover costs and inconvenience. Any call out charges which are not a result of any fault with the property will be charged at £25 per half hour, with a min call out fee of £25, please note this includes misplacement of keys / being locked out of the apartment.
Any amendments to Invoices, (i.e. name, address etc) or the booking will incur a charge of £50 – please ensure that the main named person on the Booking Form is the person to whom the invoice is to be made. Changes to dates will be looked at on an individual basis, small changes, where possible may be permitted and are dependent upon availability.
CHECK IN AND DEPARTURE
Check in is from 3pm, a key will be left in a secure box on site and you will be given the access details once final payment is received. Please ensure keys are returned to the box where you found them. Lost keys will be charged at £20 per key. Please ensure you vacate the property by the agreed time on the day of departure, or a late check-out charge will apply at the rate of £10 per hour thereafter.
All Slumber Limited Guests are entitled to on-going support for any additional requests (enquire upon booking for further details) or to resolve any problems. Any extra benefits must be agreed with Slumber Limited and additional fees may be required. Free support as part of our subscription is provided; this includes telephone, chat and email support.
GENERAL PLAN TERMS
All the applicable prices for our properties are displayed on our Website. Time is of the essence in relation to all payments. All payments are final and no refunds shall be issued to you for any monthly subscriptions. For the avoidance of doubt, refunds will not be applicable for non-arrivals. Slumber Limited will provide a pro rata refund on all annual subscriptions that are cancelled in accordance with a minimum of thirty (30) days written notice to Slumber Limited.
These Terms and Conditions constitute the sole and exclusive contract between the parties, and supersede any and all prior oral or written and all contemporaneous oral, contracts, promises, or understandings amongst them, pertaining to the transactions contemplated in these Terms and Conditions. The parties agree that no express or implied representations, warranties, or inducements have been made by any party to any other party except as set forth in these Terms and Conditions.
USE OF THE ACCOMMODATION
The number of persons using the accommodation (except for babies in cots where applicable) shall not exceed the maximum number stated, unless otherwise arranged. Cots shall be deemed suitable only for children of 2 years and under – Cots are only available by arrangement at the time of booking (no cot linen can be provided by Slumber Limited). The Property Owner is entitled to refuse admission to any persons or animals not declared/named on the Booking Form or agreed to in writing at an earlier date.
The Accommodation may be used only as holiday accommodation between the dates specified in the Booking Confirmation. The Guest will acquire no right of exclusive possession and occupies the Accommodation at all times only under temporary licence from the Property Owner.
The Accommodation may not be occupied for commercial or business use.
During the Stay, the Guest shall ensure that the Accommodation and any access or other amenity associated with the Accommodation is not used in such a way as might reasonably be expected to cause a nuisance, annoyance, injury or offence to any third party. Specifically, but without prejudice to the generality of this paragraph, no music or other noise is to be audible outside the Accommodation after 11 pm or before 7 am and the staircases, lifts and passages affording access to the Accommodation shall be kept clear of obstruction at all times.
We will charge an administration fee of £150 for dealing with each and every third party complaint relating to use of the Accommodation during the Stay and will additionally recover from the Guest any expense or loss reasonably attributable to such complaint.
The Accommodation may be used for overnight stays only by the number of persons specified by the Guest when ordering the Accommodation or otherwise agreed in writing by us in advance.
We will provide cots if requested at the time of the Guest’s order but we will not provide cot linen. A cot may only be occupied by a child of 2 years or under. Charges apply.
LARGE GROUPS OF 8 OR MORE GUESTS
For bookings of 8 or more guests, we require a £250 refundable security deposit with the balance payment before arrival which will be refunded on satisfactory inspection of the apartments following departure. Any damage or additional cleaning will be deducted from the deposit. Please also note that any hired entertainment of any kind is forbidden in the apartments, and noise complaints will be subject to the above charges.
Lost property found in your apartment/s can be forwarded on for an administration charge of £10 plus postage and packing costs to be charged to the payment card held.
The property Owner or his representatives shall be allowed access to the accommodation at any reasonable time (providing reasonable notice is provided) during occupancy, and at all times in the event of an emergency.
Some of our Property Owners will accept a max of one or two pets, however this must be arranged via Slumber Limited in advance of your arrival. There is a charge of £50 per night per pet, plus an extra cleaning fee of £25 per pet, as extra cleaning time is always required when a pet has stayed, for longer term stays this charge may increase. Please take care that the property and furniture are not damaged by pets, keep them off the furniture and remove any pet hair before departure. Extra charges will be levied for excess cleaning needed due to pets or the replacement of any carpets or furniture as required. Please pay particular attention to animals scratching or chewing furniture. Any charges will be at the rate of cost plus 20% administration fee.
DAMAGE AND LOSS
The Guest and anyone who occupies the apartment with you agree to keep the apartment (including all equipment, utensils, furniture etc) clean and tidy and to leave the apartment in the same condition as you found it upon your arrival. You and anyone who occupies the apartment with you further agrees not to use the apartment for any commercial purpose, including without limitation, assigning or subletting it or otherwise allowing anyone to occupy it who has not previously been accepted by us.
Any damage or loss must be reported to us at the first available opportunity in normal working hours, except in case of emergency when it should be reported immediately.
The Guest will co-operate with us and ensure the co-operation of any third party at his own expense to investigate damage or loss to the Accommodation or its contents during the Stay and, where appropriate, to facilitate an insurance claim in relation thereto.
The Guest will pay us on demand the cost of repairs, redecoration and replacement in respect of any damage or loss to the Accommodation or its contents during the Stay together with an administration charge equal to 40% of such cost. We shall act reasonably but shall otherwise have unfettered discretion as to what expense we incur pursuant to this clause, and shall not be obliged to obtain the consent of the Guest to any such expenditure. In addition to any other charge, a payment of not less than £50 will be levied for cleaning if there is evidence that smoking has taken place in the Accommodation during the Stay.
The Guest is responsible for taking all reasonable care of the apartment and its contents. This includes ensuring all windows and doors are closed/locked when not physically occupying the property. The Guest is responsible for making good any damage or additional cleaning to/of the apartment or its contents and our general consequential losses which have occurred due to negligence, wilful or accidental damage or irresponsible behaviour, on the part of the Guest or those occupying or entering the apartment during the stay.
Should the condition of the apartment be such that it could not reasonably be let as luxury short term, furnished accommodation then the Guest will compensate the Property Owner for loss of rental income. If the property is a two-bedroom unit and only one bedroom is damaged, we will charge 85% of the aforementioned rates. If the inability of the flat to be occupied causes the property owner or ourselves to lose a booking, we reserve the right to charge you the full value of that booking.
Whilst every care is taken to ensure complete satisfaction with your accommodation, in the unhappy event of you having cause for complaint, please contact Slumber Limited at the first possible opportunity so every effort can be made to rectify any issues as soon as possible. Complaints cannot be dealt with effectively once the guest has departed from the accommodation.
We request that noise volumes are kept to an acceptable level. Any complaints resulting in a change of booking for your party or another party will carry an administration fee of £150 plus any extra costs incurred through relocating guests.
Should you wish to cancel your booking with us, you must notify us in writing as soon as possible by telephone, text, email or any other means possible.; the booking will be cancelled with effect from the day that the written notice of cancellation is received by us.
You are strongly advised to obtain appropriate and adequate travel and personal insurance cover as, depending on the reasons for your cancellation, you may be able to reclaim our cancellation charges from your insurance company.
Regrettably, and due to the difficulty in re-letting the apartment at short notice, any curtailment of your stay will be non-refundable. Where a balance is outstanding, the balance must be paid in full before departure.
CANCELLATION OF YOUR BOOKING BY SLUMBER LIMITED
In the very unlikely event that problems occur and your booking has to be changed or cancelled, we will contact you either by email or telephone and as soon as is reasonably practicable to explain the circumstances of change or cancellation. Where possible, we will offer you an alternative apartment of similar type and standard; if this is not possible we will cancel the booking and offer a full refund. There will be no refund or compensation paid where suitable alternative accommodation has been offered.
Slumber Limited reserve the right to remove a property/properties from sale at any point. Any bookings against such properties will be refunded in full.
If the Deposit is held by us, the Deposit will be held and refunded to you at the end of the Letting Period at the forwarding address given to us (but less any reasonable deductions properly made by us to cover any reasonable costs incurred or losses caused to us by any breaches of the obligations in this Agreement by you). No interest will be payable to you in respect of the Deposit.
If a deposit is required, the Deposit will be paid to you as soon as reasonably possible, however, we will not be bound to return the Deposit until after we have had a reasonable opportunity to assess the reasonable cost of any repairs required as a result of any breaches of your obligations under this Agreement.
If at any time during the Letting Period, we are obliged to deduct from the Deposit any reasonable costs due to any breach of your obligations, you must make additional payments as are needed to restore the full amount of the Deposit.
The Guest and ourselves agree to make all reasonable efforts to negotiate a settlement of any dispute arising out of this Contract (other than an issue for which injunctive relief is sought) in good faith.
WEBSITE AND SOFTWARE RESTRICTIONS
Any software that may be made available to download from this Website (”Software”) is the copyrighted work of Slumber Limited. You must be at least 18 years of age to use our website. By using our Website, you warrant and represent that you are at least 18 years of age.
You must not republish material from this website (including republication on another website), sell, rent or sub-license material from the website, show any material from the website in public, reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose. Do not edit or otherwise modify any material on the website or redistribute material from this website except for content specifically and expressly made available for redistribution.
You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.
You must not use our website for any purposes related to marketing without our express written consent.
ALTERATIONS TO MARKETING LITERATURE
The information contained in the marketing literature produced is believed to be accurate at the time of going to press. However, the Agency reserves the right to make minor alterations if required, and shall endeavour, where possible to inform Guests of such amendments.
WHO OWNS MY DATA?
Other than the rights and interests expressly set forth in this Agreement by Slumber Limited, you own your data and retain all rights, title, and interest in the data you store with Slumber Limited.
You grant Slumber Limited an irrevocable, non-exclusive, non-terminable, royalty-free licence to use any of your tenanted property details for the purposes of our own self-promotion and marketing including but not limited to including the location (but not address) of a property on our website. Slumber Limited will not disclose information about identifiable individuals or properties, but we may provide aggregate information (for example, we may confirm that 50 tenanted properties are located within a certain town or country).
Full server backups are performed automatically on all accounts. For the Premium plans additional off-site backups run daily and each backup copy is kept for 90 days. On the paid subscription plans, customers are entitled to an individual database restore service.
You acknowledge and agree that the Website is being provided for use as is, and therefore you will not have any plea, claim or demand against Slumber Limited in respect to the Website’s properties, limitations or compatibility with your needs. The use of the Website is accordingly being made at your sole and entire risk, without warranties of merchantability, fitness for a particular purpose, non-infringement, compatibility, security or accuracy.
Slumber does not warrant the validity, accuracy, completeness, safety, legality, quality, or applicability of the Content streamed from any other third party host websites or anything said or written by its Providers, including any information contained in any Provider listing. Slumber Limited will not be liable for any damages sustained due to reliance such information provided by any Provider.
LIMITATIONS AND EXCLUSIONS OF LIABILITY
The use of accommodation and amenities, where offered, is entirely at the Guest’s own risk, and no responsibility can be accepted for injury, nor special, indirect or consequential loss or damage to the Guest’s belongings. To the fullest extent permitted by statute we exclude liability for injury, loss or damage to or incurred by anyone using the Accommodation. No responsibility can be accepted for loss or damage to any car or its contents or unavailability of the accommodation due to circumstances beyond our reasonable control. Neither The Agency nor the Property Owner accepts responsibility for any consequential loss as a result of the forgoing.
Slumber Limited is not a financial, legal or tax advisor and cannot give financial or other professional advice. If such advice is needed, we urge you to seek the opinion of an appropriate professional in the relevant field. We care about your success and therefore encourage you to take appropriate advice before you put any of your resources, financial or otherwise at risk.
The failure of Slumber Limited to enforce any strict provision of any of these Terms and Conditions will not constitute a waiver of its right to subsequently enforce such a provision or any other term or conditions.
THIRD PARTY CONTENT
The Website provides links to other websites and access to content, Content and services from third parties. Slumber Limited is not responsible for the availability of, or content provided on, such third party websites. You should refer to the policies posted by other websites regarding privacy and other topics before you use them. You acknowledge and agree that Slumber Limited is not responsible for third party content accessible from the Website and that you bear all risks associated with such content.
If any of the provisions of these terms and conditions is found by a court or other competent authority to be void or unenforceable such provision shall be deemed to be deleted from the terms and conditions and the remaining provisions of the terms and conditions shall remain in full force and effect.
LAW AND JURISDICTION
The full name of our company is Slumber Limited
We are registered in England & Wales under registration number ********
You can contact us by email: email@example.com